Request timeframe
Refund requests can be submitted within 14 calendar days from delivery, unless a longer period applies under mandatory New Zealand consumer law.
Refund Policy
Eligibility
Returned items should include proof of purchase and remain in acceptable condition. Cases involving damaged parcels are assessed with reference to applicable consumer rights.
How to lodge a request
Email ask@luxuryinsured.world with your order details and reason for return. Support will provide the next steps and return guidance.
Processing time
Approved refunds are processed within 10 business days after returned goods are received and reviewed.
Fees and shipping costs
Return shipping responsibilities are confirmed during case review and depend on reason for return and legal obligations.
Consumer guarantees
Where the Consumer Guarantees Act 1993 applies, your statutory rights remain in place and are not limited by this policy.